Returns and Exchanges
If for some reason the customer is not satisfied with the purchase, it is possible to return the item, unworn and unused, to request a refund or exchange. The conditions and methods are as follows.
The products must be returned in their original packaging and in the same condition in which they were originally shipped: not worn, washed or altered. They must also be returned with any original accessories, including the authenticity label and must not be cut or broken. Damaged returns will not be accepted and can be returned to the Customer at his expense.
Footwear and accessories must be returned with their original box, which is an integral part of the product.
It is possible to return the items only from the country in which the delivery was made.
To request a return authorization, it is necessary to fill in the Return Form found in "My Data" within 10 working days from the date of delivery of the order. Under the order summary it will be possible to select the garment you have decided to return. Indicate the reason for the return and the compensation method chosen in the appropriate fields. The available options are: refund, size change or color change or item change.
The Customer will receive a confirmation e-mail within 3 working days.
At this point, the cost of the return being borne by the Customer alone, he can decide to ship with any system he deems simpler (the return of the return is free if the goods are returned directly to one of our stores), or arrange for Luisadimauro.it to collect at home by SDA courier.
The return to the warehouse must take place within 10 working days from the date of authorization. Within 3 working days of receipt of the goods, luisadimauro.it will send an e-mail confirming acceptance.
Luisadimauro.it reserves the right to inspect the returned footwear and accessories and, if the return does not meet the conditions set out, to return it at the expense and expense of the buyer.
The methods of compensation will be indicated in the acceptance email, depending on the option chosen, as specified below.
Where a simple refund is requested, this will only concern the purchase price of the garment and not any shipping costs.
Luisadimauro.it will endeavor to reimburse immediately, in any case within 10 working days from the date of acceptance of the return: the actual visibility date of the credit may vary due to factors beyond the responsibility of Luisadimauro.it. The re-credit will be made on the same credit card or on the same current account or Paypal account used by the Customer for payment.
Products received already damaged or showing lack of conformity are considered defective. Luisadimauro.it reserves the right to refuse unauthorized defective returns.