Information on shipping methods, costs and customs duties are specified at the time of purchase.
Shipping methods and costs
Shipping to Italy and Europe
All orders shipped to Italy are delivered via SDA and require a signature upon delivery. Once the shipment has been made, it will no longer be possible to change the destination address.
Shipments to the rest of the world
For shipments to the rest of the world, please contact our customer service by email at firstname.lastname@example.org
The shipping cost will be displayed during the purchase process next to the price of the product or products purchased in the order.
Standard shipping costs for Italy are € 7.00 (except for clearly indicated promotion periods)
The cost of shipping abroad will be quantified when contacted.
Once the order has been processed, the shipping times * are as follows:
Italy, Europe, EU, USA: 1-2 working days
Extra EU Europe: 2-3 working days
Rest of the world: 3-4 working days
* The order fulfillment times as specified above must be added to the shipping times.
The times indicated refer to shipments in the main cities.
The Customer is requested to provide a valid address to which the goods can be delivered during delivery times.
Any delivery delays must be promptly reported to our Customer Service
Delivery of the Order
Upon delivery of the package, customers are requested to carefully inspect it before confirming the delivery of the order with their signature. The following cases may occur.
The package at the time of delivery is obviously tampered with: customers are advised to sign the delivery with reserve or to refuse it.
The Customer refuses the delivery of the shipment or requests the return to the sender: any return costs possibly charged to Luisa Dimauro s.r.l. will be deducted from any refund due to the Customer.
It is not possible to deliver the shipment to the address provided by the Customer in the commercial contract: the package could be returned to the sender. All shipping costs will be charged to the customer and will be deducted from any refund due to the customer.